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You can use Twitter to seek out customer feedback says small business accountant Melbourne

Social media is an interesting communication space where everyone is open to speak out and listen out to others. At m.a.s accountants, the business accountant in Melbourne, we utilise social media to connect with our clients and potential clients. From Facebook, to Twitter, to LinkedIn, you can find us in all of them. Recently, however, Twitter has brought out a new feature in which businesses can seek out feedback from customers while customers can also message businesses privately.

The new feature, gradually rolling out across the world, enables businesses to send a private direct message to specific audiences to ask for a feedback. This way, businesses are slightly more protected as the feedback they are receiving is completely private and the whole world will not be able to see it. The last thing businesses want is poor feedback for the whole world to see.

Vice versa, businesses can also now include a "Send us a message" button or link into their tweets so that customers can easily click/tap on the link to send the business a message. This message could either be a feedback or an enquiry.

We strongly suggest small businesses in Melbourne to take up social media in order to connect with people. You can find the small business accountants in Melbourne on Facebook, Twitter and LinkedIn and connect with us right now!